We believe that strong communities are created when newcomers are genuinely welcomed to belong. We want to be intentionally inclusive, celebrating differences and creating a safe space for those who have lived in fear.

We stand against racism, intolerance, and discrimination in any form.

We believe that the same opportunities should be available to everyone, everywhere. We acknowledge the disparities and oppression faced by refugee and immigrant communities and seek to amplify their voices while pursuing wholistic solutions.

We advocate with refugees and immigrants, designing our services to reduce the barriers that prevent them from accessing community resources.

We believe that people make the best decisions for themselves when they understand their options and have the support they need to take the next step. We see, value, and empower the whole person and strive to practice active-listening, to meet our clients where they are.  

We are committed to connecting refugees and immigrants to life building tools/resources and walking beside them to identify and work toward their goals. 

We believe that refugee and immigrant voices matter, that they possess a wealth of knowledge and experiences, and that empowerment of our newest neighbors is both good for Richmond and good for refugees and immigrants. 

We strive to create opportunities for connection and education between local Richmonders and newcomers – building knowledge, fostering community, and enriching everyone.

We believe that every human life is equal and worthy of respect and that every person needs to feel accepted, seen, and heard.

We strive to protect and promote the human dignity and individual, cultural, and spiritual identities of our clients. Although many of us are individually motivated by our faith to do this work, we are not a faith based organization, and we value and respect the diverse faith systems of our clients and community partners.

We believe that our clients are entitled to be their authentic selves, and we want to be authentic about who we are so that we can communicate openly and honestly with one another.

We recognize that the majority of our leadership, staff, and volunteer base does not mirror our clients, so we strive to practice self awareness and constantly reflect on our privileges in order to ensure that our processes and programming will center the voices and experiences of refugees and immigrants.

We believe that working together is better than working alone, and cooperating with local organizations and individual volunteers can help make Richmond a better, more welcoming place for everyone. 

We are committed to building partnerships across the community, supporting one another’s efforts and increasing the chances of our clients’ success.

We believe that trust-building requires accountability, humility, honesty, and fairness. 

We make sure that our practice is consistent with what we say we value and that it makes room for continuous learning, growing, and improving.

We believe that valuing and centering refugee and immigrant voices means that we continue to respond by adapting our programs and practices in innovative, sustainable ways. We value our freedom as an independent, local, community organization to do so. 

We strive to identify and fill systemic gaps that hinder refugee and immigrant communities from meeting their needs. As a nimble organization with a firm foundation, we keep our focus on the humans who need our services, while acknowledging our limitations and navigating the space between our clients’ various traditions and cultures, their ever-changing needs, and available community resources.

Setting Healthy Boundaries

It is very important that volunteers do not make commitments or promises to clients for services that are outside of our programming or your area of competence. Refugees and new immigrants are faced with navigating multiple foreign systems that they do not understand, including healthcare, social services, public transit, the driver’s license process, housing, employment, and education. At times, clients can be so overwhelmed with new information and experiences that they need a lot of extra help to understand their rights and responsibilities within each system and to complete basic tasks. If they do not receive enough information or support from professional channels, they may ask anyone who seems kind and helpful. However, if you try to help a client outside of our programming or your area of competence, you may end up causing more confusion for them. If you have questions, our staff is here to help. If we don’t know the answer, we’ll do our best to research the situation and learn together. 

Client Centered Approach

It is common for new members to be so eager and excited about the opportunity of working with our client communities that they jump into clients’ lives, eager to “fix” what’s “wrong” instead of taking time to get to know one another and letting the client determine what is important to them. Authentic relationships develop slowly. Be patient. Be faithful to turn up when you’ve promised, do the hard work of supporting the client in working toward the goals they’ve identified, and allow the client to get to know you as a person. Over time, whatever the connection becomes will be genuine on both sides. Our clients are human beings, and no one wants to feel like your project. 

Outside Support

As volunteers get to know client individuals and families, you may find it natural to want to introduce them to your own family and friends. However, if you want to introduce someone to the client for the purpose of adding another helping relationship (English tutor, mentor partner, etc.), it is imperative that you ask the head of the client family and consult our staff so that the person can be invited to attend a volunteer orientation and training in order to honor our program processes and provide appropriate resources and support.

Dive Deeper into Healthy Helping Relationships

Cultural Informed Work

Culture is the sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Cultural awareness is being aware that cultural differences and similarities between people exist without assigning them a value – positive or negative, better or worse, right or wrong. Cultural respect is understanding and accepting these differences, without trying to change them. Cultural humility is practicing ongoing curiosity and being open to learning from another’s culture.

While interacting with ReEstablish Richmond clients, it is common for volunteers to feel frustrated when a client’s decisions and/or goals are culturally informed. Volunteers must continually remind themselves that newcomers are the experts in their own lives and are fully capable of making decisions that are in their best interest, regardless of whether those decisions make sense within the volunteer’s cultural context.

Dress Code  

As representatives of ReEstablish Richmond, volunteers are responsible for dressing appropriately for the conditions and performance of their duties. Volunteers are encouraged to remain aware and sensitive to the cultural norms of the clients whom they are working with in regard to dress.

Gifts

Many cultural differences exist around gift giving. Some cultures may find it embarrassing to accept gifts and do not want to feel indebted to someone else. Other cultures practice the giving and receiving gifts as a natural expression of hospitality. Volunteers should never assume an understanding of a client’s beliefs surrounding gifts. Care should be taken to avoid both giving/receiving gifts with more than token value because it risks changing the nature of the relationship. More importantly, giving gifts to clients has the potential of setting a precedent and creating a system of dependency rather than contributing to self-sufficiency. It can also lead to misunderstandings or expectations of special treatment. ReEstablish Richmond will occasionally accept in-kind donations from community members and organizations. If you would like to donate an item with more than token value to a client, we recommend that you do so anonymously. It can be given to ReEstablish Richmond with the request that it be donated to the individual or family in need.  

Dive Deeper into Building Cultural Awareness

Communication and social cues are very different across cultures. For example, in the United States, it is common to make statements like “See you soon” as a way of saying good-bye. Although intended to be polite, these statements can be taken literally, and newcomers will hear them as promises or definitive invitations to meet again. It is important that all representatives of ReEstablish Richmond realize that making these statements can cause clients to wait for that phone call or show up at a meeting place expecting you to be there. Clear communication is an ever-present human challenge, even for people within the same culture. To minimize confusion, disappointment, and frustration and to build client understanding, participation, and trust, all volunteers should be mindful of potential differences in communication. Use simplified wording, and keep your messages as direct, clear, and succinct as possible.  

Dive Deeper into Communicating with Newcomers

Volunteers should not transport clients in their vehicle until a liability waiver has been signed. Outside of volunteering as a driver for ReEstablish Richmond group programming, we encourage volunteers to use discretion when offering to transport clients. As transportation is one of the steepest barriers clients face, repeated transportation assistance can potentially build reliance rather than promote self-sufficiency and independence. We strongly discourage driving clients to routine locations such as the grocery store, doctor’s office, or school. Please seek clarification or support from staff on transportation related questions.

When driving clients, please adhere to the following policies outlined in our volunteer role page for driving clients:

Learn More about our Driving Policies

Volunteers are expected to fulfill the requirements of each volunteer role they take on to the best of their ability and as communicated by ReR staff (including attending or watching any relevant trainings). If something is hindering them from fulfilling their role, it is the expectation that volunteers will communicate with relevant staff and clients that they are not able to fulfill their duties.

Volunteers are expected to maintain open lines of communication with the ReEstablish Richmond Staff, including responding to emails, recording volunteer hours at least monthly, and sharing any relevant feedback on our programs when appropriate. Failure to respond to three direct forms of contact regarding a specific volunteer opportunity are grounds for dismissal.

Substance Abuse

The use or possession of alcohol, marijuana, or illegal drugs on the organization’s property, while volunteering, or operating a vehicle as part of their volunteer duties is strictly prohibited.

Dismissal Policy

Not adhering to our guidelines and policies will result in the dismissal of the volunteer. Possible grounds for dismissal may include: gross misconduct or insubordination, being under the influence of alcohol or drugs, theft of property or misuse of organization equipment or materials, abuse or mistreatment of clients or staff, failure to abide by organization policies, procedures, and values, and failure to satisfactorily perform assigned duties.

Respecting and protecting the privacy of our clients is integral to the work of ReEstablish Richmond. It is imperative that all volunteers treat as confidential all information about clients or former clients and their families that is learned during the performance of duties with ReEstablish Richmond. This includes posting about clients on social media. Disclosing personal information about a client to anyone outside ReEstablish Richmond staff without explicit permission from the client is in direct opposition to this policy.  

All representatives of ReEstablish Richmond are responsible for maintaining the confidentiality of all proprietary or privileged information to which they are exposed while serving as with the organization, whether this information involves a staff member, AmeriCorps member, volunteer, client, or other person or involves the overall business of ReEstablish Richmond. Personal and financial information is confidential and should not be disclosed or discussed with anyone without permission or authorization from the Executive Director of ReEstablish Richmond. All staff, AmeriCorps members, contractors, and volunteers (including board members and interns), are expected to return all materials containing privileged or confidential information at the time of separation from employment or expiration of service. Unauthorized disclosure of confidential or privileged information, failure to return ReEstablish materials, and failure to maintain confidentiality are all actions that seriously violate of this policy.  

A respectful work environment is essential to the wellbeing of all. Harassment of an applicant, employee, volunteer, contractor, client, or program participant on the basis of race, religion, ethnicity, color, national origin, ancestry, mental or physical ability, medical condition, political activity, marital status, sexual preference, sex, gender identity, or age will not be tolerated. Harassment is any conduct that is unwanted, unwarranted, and annoying or uncomfortable to the person on the receiving end of the behavior. Harassment may include verbal, physical, visual, and/or sexual. Volunteers should speak immediately to someone on our staff (a person they are comfortable with) if they are made to feel uncomfortable through any behaviors or comments of a client, program participant, staff, AmeriCorps member, contractor, or volunteer. 

Inappropriate sexual and/or physical contact is defined as any contact between ReEstablish Richmond staff, AmeriCorps members, contractors, volunteers, or clients that could be construed as any or all of the following: sexual, sensual, flirtatious, unwarranted, uncomfortable, or aggressive. Any sexual or unwarranted physical contact between ReEstablish Richmond staff, AmeriCorps members, contractors, volunteers, or clients is prohibited. All volunteers are also prohibited from engaging in any dialogue, gesture, advance, or action that could be perceived as inappropriate, sexual, sensual, flirtatious, demeaning, degrading, threatening, or aggressive. All volunteers are asked to be aware of cultural values around clothing that may be considered sexually suggestive and to avoid wearing or making comments to or about others who are wearing such clothing. Any of these acts may cause psychological and/or physical harm.

ReEstablish Richmond is continually grateful for and inspired by the many volunteers of diverse local faith communities who share their time and energy with us. Each one is valuable to our mission. While many individuals are motivated by faith to do this work, it is important to know that ReEstablish Richmond is not affiliated with a specific faith tradition. All volunteers will be working with people from a variety of religious backgrounds. Many clients have fled their home countries due to religious persecution, and as an organization we strive to be a safe place for everyone. Therefore, ReEstablish Richmond does not support any attempts to evangelize or convert clients to another religion. This kind of activity does not contribute to the goals of ReEstablish Richmond and is in direct opposition to our values. Regardless of religious identity or faith background, all volunteers must agree to respect this policy while actively working with us. 

ReEstablish Richmond is committed to ensuring that no harm, whether intentional or unintentional, comes to minors as a result of ReEstablish Richmond programs or operations. An adult must always be present when working with youth clients, and the parent or guardian of youth clients must be informed of any programming or meetings with ReEstablish Richmond volunteers. It is vital that all volunteers respect youths’ physical and emotional boundaries, treat young people fairly without prejudice or discrimination, and ensure all contact with young people is appropriate. Treat young people fairly and without prejudice or discrimination. Discrimination on the basis of race, sex, gender identity, class, immigration status, country of origin, religion, sexuality, ethnicity, or languages spoken is prohibited and in direct conflict with the values of ReEstablish Richmond.   Do not either exaggerate or trivialize child abuse issues. If a youth client shares an instance of abuse or fear of potential abuse with you, please report it to a ReEstablish Richmond staff member immediately. 

• Record Interactions when comfortable: Record interactions. If not comfortable recording, ask if someone else could or take contemporaneous notes (time, names, badge numbers, agency, reason for visit, documents shown). 

• How to record safely: If you feel safe, state that you are recording because it is your right. If asked to stop and you feel comfortable, assert your right. Film ICE officers and documents, not the person being detained; stay ~10 feet away. 

• Secure storage – any recordings should be immediately sent to ReR staff and not stored on personal devices longer than necessary. Videos should be deleted after they are sent to staff.

• If you see or encounter federal law enforcement while at a ReR program, immediately and calmly notify a ReR staff member or the on-site coordinator. When at all possible, volunteers should not be directly communicating with officers, but if they must say something, “Hello, I am a volunteer working with ReEstablish Richmond, please communicate directly with a staff member.” 

• ReEstablish Richmond staff have internal protocols to alert rapid response staff members to come on site as well as contact ReR’s legal team. Please remain calm and exercise your right to remain silent. Please follow the direction of ReR staff. 

• A ReEstablish Richmond staff member will reach out to you as soon as possible to debrief afterwards and check-in on your well-being.  

• If you are stopped by federal law enforcement, safely and slowly pull over to a safe stopping area (you can put on hazard lights to indicate you are pulling over). 

• Keep your hands visible at all times and partially roll down the window to communicate with the officer.  

• “Hello, I am a volunteer working with a non-profit called ReEstablish Richmond, I am transporting their client to/from a program. I am going to call a staff member so that you can speak with them.”

• Call 1-855-387-5423 and put on speaker phone. Identify yourself as a ReR volunteer driving a client to a program and you were pulled over (you do not have to give your name and do not give any client information). Give the staff member your location. 

• Let ReR staff be the primary communicators with officers and speak as little as possible.

• Remain calm and exercise your right to remain silent until ReR staff is able to arrive on site. Defer to the direction of ReR staff on site on further instructions.

• A ReEstablish Richmond staff member will reach out to you as soon as possible to debrief afterwards and check-in on your well-being. 

• If you are approached by officers in a public space, say, “Hello, I am a volunteer working with a non-profit called ReEstablish Richmond. I am going to call a staff member so that you can speak with them.”

• Call 1-855-387-5423 and put on speaker phone. Identify yourself as a ReR volunteer that is working with a client at XX location (you do not have to give your name and do not give any client information).

• Let ReR staff be the primary communicators with officers and speak as little as possible.

• Remain calm and exercise your right to remain silent until ReR staff is able to arrive on site. Defer to the direction of ReR staff on site on further instructions.  

• A ReEstablish Richmond staff member will reach out to you as soon as possible to debrief afterwards and check-in on your well-being. 

• If you are in a client’s home and you suspect federal law enforcement are at the door, remain calm and immediately call the ReR rapid response number 1-855-387-5423 and put on speaker phone. Identify yourself as a ReR volunteer and give your location to them.  

• As it is the client’s home, clients are responsible for communicating with officers. If you must speak to an officer, “I am a volunteer with a non-profit called ReEstablish Richmond that is working with a resident of this home. I have a staff member from the organization on the phone right now, please communicate with them.”

• Remain calm and exercise your right to remain silent until ReR staff is able to arrive on site. Defer to the direction of ReR staff on site on further instructions.

• If you are able to leave, do so quickly and calmly. A ReEstablish Richmond staff member will reach out to you as soon as possible to debrief afterwards and check-in on your well-being.